So this has been such a common problem encountered by my clients that I decided to write an article on it for SearchVMware.
It’s pretty simple to fix, and I’ve included screenshots in the article along with step-by-step instructions on how to bypass the root lockout.
http://searchvmware.techtarget.com/tip/Troubleshooting-vCSA-root-password-failure
Enjoy….
The Virtual Unknown 